Helpscout.com Help Scout: Shared Inbox, Help Center, & Live Chat Software

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.


Helpscout.com Overview

Help Scout is a website that aims to provide simple customer service software and education. The website's title and description reflect this goal clearly. The name itself, Help Scout, is easy to remember and indicates that the site provides assistance.

The website's homepage is clean and easy to navigate. The site's color scheme is simple, with blue and white being the primary colors. The layout is also neat and organized, with each section properly labeled and easy to understand.

One of the standout features of the Help Scout website is the interactive graphic that takes up much of the homepage. This graphic illustrates how Help Scout's service can help businesses provide better customer support through a straightforward and engaging format.

The website provides quick access to several features, including pricing, integrations, and resources. The resources section contains helpful articles and guides that can assist businesses in improving their customer service.

The Help Scout website provides users with several options to contact their team. A “Contact Us” link is prominently displayed on the homepage, and the Help Scout team provides users with a comprehensive FAQ section that answers many common customer service-related questions.

In terms of performance, the Help Scout website scores a 58 on Google's PageSpeed Insights tool. Though this score indicates that there is still room for improvement, the website's speed is still reasonably fast. Hosting by Amazon should ensure that the site is backed by strong technical infrastructure.

Finally, the website is considered family-friendly, with no content that would be inappropriate for children. The SSL certificate issued by Amazon indicates that the website is secure, providing an additional layer of assurance to site visitors.

In summary, the Help Scout website is a well-organized and straightforward website that provides businesses of all sizes with tools and resources to improve their customer service. The interactive graphic on the homepage and the range of resources available make the site an all-in-one platform for businesses looking to enhance their customer service.


Helpscout.com Rank Summary

Global Rank
44,040
Average Load Time
1.11sec
Links In Count
49
Website Value
$271,560

Helpscout.com Website Safety

logo
Overview
Last Updated: 11/22/2024
Overall result - helpscout.com is safe.
We gather website safety and reputation data and compare it with available third-party sources so we calculate own safety and trustworthiness rate based on information that we get.
Norton connect safe logo
Norton Connect Safe
Last Updated: 03/19/2024
helpscout.com is safe.
Norton ConnectSafe evaluates helpscout.com for any unsafe and insecure content. The results are critical for families with young children.
Google logo
Google Safe Search
Last Updated: 09/15/2017
helpscout.com is safe.
SafeSearch is used as a parental control tool to filter out any inappropriate for your children search results on your devices: phones, tablets or personal computers.
Google safe brwosing logo
Google Safe Browsing
Last Updated: 01/09/2019
helpscout.com is safe.
Malware: not found.
Phishing: not detected.
Unwanted software: not found.
Harmfull applications: not found.
Google Safe Browsing notifies when websites are compromised by malicious actors. These protections work across Google products and provide a safer online experience.
McAfee logo
Site Advisor
Last Updated: 03/11/2021
helpscout.com is safe.
McAfee assesses helpscout.com for a meaningful set of security threats. Featured dangers from annoying pop-ups to hidden Trojans, that can steal your identity, will be revealed. McAfee does not analyze helpscout.com for mature or inappropriate content, only security checks are evaluated.
Web of trust logo
Web of Trust
Last Updated: 11/22/2024
helpscout.com child safety is unknown.
The WOT calculates reputation of the helpscout.com. This reputation system receives ratings from users and information from third-party sources, assesses the helpscout.com for safety features and confirms, whether helpscout.com is suitable for children.

SSL Information
Domainhelpscout.com
Issuer OrganizationAmazon
IssuerAmazon RSA 2048 M03
AlgorithmRSA-SHA256
Valid form06/24/2024
Expiration07/23/2025
SignedCertificate is not self signed
Additional Domains helpscout.com
*.helpscout.com
*.helpscout.net
helpscout.net

Helpscout.com Rank History

Helpscout.com Hosting Information

Server Location

ASN Information

ASN ID: 16509

ASN Title: AMAZON-02 - Amazon.com, Inc., US

Last Update: 03/20/2024

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_tou.html
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/whois_reporting/index.html
#
# Copyright 1997-2018, American Registry for Internet Numbers, Ltd.
#

ASNumber: 16509
ASName: AMAZON-02
ASHandle: AS16509
RegDate: 2000-05-03
Updated: 2012-03-02
Ref: https://rdap.arin.net/registry/autnum/16509

OrgName: Amazon.com, Inc.
OrgId: AMAZON-4
Address: 1918 8th Ave
City: SEATTLE
StateProv: WA
PostalCode: 98101-1244
Country: US
RegDate: 1995-01-23
Updated: 2017-01-28
Ref: https://rdap.arin.net/registry/entity/AMAZON-4

OrgAbuseHandle: AEA8-ARIN
OrgAbuseName: Amazon EC2 Abuse
OrgAbusePhone: +1-206-266-4064
OrgAbuseEmail: abuse@amazonaws.com
OrgAbuseRef: https://rdap.arin.net/registry/entity/AEA8-ARIN

OrgTechHandle: ANO24-ARIN
OrgTechName: Amazon EC2 Network Operations
OrgTechPhone: +1-206-266-4064
OrgTechEmail: amzn-noc-contact@amazon.com
OrgTechRef: https://rdap.arin.net/registry/entity/ANO24-ARIN

RTechHandle: AC6-ORG-ARIN
RTechName: Amazon-com Incorporated
RTechPhone: +1-206-266-2187
RTechEmail: ipmanagement@amazon.com
RTechRef: https://rdap.arin.net/registry/entity/AC6-ORG-ARIN

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_tou.html
#
# If you see inaccuracies in the results, please report at
# https://www.arin.net/resources/whois_reporting/index.html
#
# Copyright 1997-2018, American Registry for Internet Numbers, Ltd.
#

Helpscout.com Domain Registration and Settings

WHOIS

Domain Name: HELPSCOUT.COM
Registry Domain ID: 1566158890_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.squarespace.domains
Registrar URL: http://domains2.squarespace.com
Updated Date: 2023-08-19T19:55:10Z
Creation Date: 2009-08-19T15:07:59Z
Registry Expiry Date: 2024-08-19T15:07:59Z
Registrar: Squarespace Domains II LLC
Registrar IANA ID: 895
Registrar Abuse Contact Email: abuse-complaints@squarespace.com
Registrar Abuse Contact Phone: +1.6466935324
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Name Server: NS-1110.AWSDNS-10.ORG
Name Server: NS-1677.AWSDNS-17.CO.UK
Name Server: NS-471.AWSDNS-58.COM
Name Server: NS-823.AWSDNS-38.NET
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of whois database: 2023-11-14T03:47:18Z


DNS Records
HostA RecordTTL
helpscout.com18.165.242.10860
helpscout.com18.165.242.9560
helpscout.com18.165.242.7260
helpscout.com18.165.242.7160
HostMX RecordPriorityTTL
helpscout.comaspmx.l.google.com160
helpscout.comaspmx2.googlemail.com1060
helpscout.comaspmx3.googlemail.com1060
helpscout.comalt1.aspmx.l.google.com560
helpscout.comalt2.aspmx.l.google.com560
HostNS RecordTTL
helpscout.comns-1110.awsdns-10.org172800
helpscout.comns-1677.awsdns-17.co.uk172800
helpscout.comns-471.awsdns-58.com172800
helpscout.comns-823.awsdns-38.net172800
HostTXT RecordTTL
helpscout.comMS=ms1416844060
helpscout.comdetectify-verification=d03dee38aabc09e9209216de6c1b3c7a60
helpscout.comgoogle-site-verification=7rftRKvhMtsjecKJpaUOudw791ovg5VspsFBIb3ze6Q60
helpscout.comgoogle-site-verification=W_SB7gGr3N5gurqigSUE7o4OaB-_Zr-xwJQ5kYvShc860
helpscout.comhubspot-developer-verification=NGZhY2UzMDEtZTZiOC00ODEzLTk3MTMtN2I3NmU2NTdlZmM560
helpscout.comkjy16gczcr4vbkzr15g6j3w5wsycm8xb60
helpscout.comstatus-page-domain-verification=mldc670fsjnb60
helpscout.comv=spf1 include:helpscoutemail.com include:_spf.google.com include:servers.mcsv.net include:stspg-customer.com include:2760806.spf07.hubspotemail.net include:spf.protection.outlook.com -all60
helpscout.comx9r8b4m24ypp60mth5j3gwwrg2pjc4fm60

ns-471.awsdns-58.com
TTL: 900
Email address: awsdns-hostmaster.amazon.com
Serial: 1
Refresh: 7200
Retry: 900
Expire: 1209600
Minimum: 86400

Helpscout.com HTML Check


Errors
Warnings

Helpscout.com Desktop Performance

Last tested: 03/22/2019

Speedometer image
Desktop Speed
48%

Desktop Resource Breakdown
Total Resources110
Number of Hosts25
Static Resources76
JavaScript Resources39
CSS Resources3

Helpscout.com Mobile Insights

Last tested: 03/22/2019

Speedometer image
Mobile Usability
99%
Speedometer image
Mobile Speed
58%

Mobile Resource Breakdown
Total Resources109
Number of Hosts26
Static Resources71
JavaScript Resources41
CSS Resources3

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